Covenant HomeCare Hospice in Oak Ridge has been named a 2010 Top Performer and 5-Star hospice agency for Overall Quality of Care by Professional Research Consultants (PRC), a national firm which measures patient satisfaction. The awards were announced earlier this summer and formally presented at Covenant Health’s 2010 Performance Excellence Awards celebration on Aug. 25 in Knoxville. Covenant HomeCare is a member of Covenant Health, a comprehensive health system based in Knoxville and nationally recognized for quality and patient care excellence.
It is a member organization of Covenant Health, a comprehensive health care system based in Knoxville and nationally recognized for quality and patient care excellence.
PRC’s highest honor, the Overall Top Performer – Crystal Award, is given annually to each healthcare facility or inpatient specialty unit that scores at or above the 100th percentile for the Overall Quality of Care percent “excellent” score in PRC’s national client database for the prior calendar year. The 5-Star Award is given annually to any healthcare facility or inpatient specialty unit that scores in the top 10 percent of PRC’s national client database for the prior calendar year. It is based on the percentage of patients who rated the facility as “excellent” for the Overall Quality of Care question.
Research is conducted by confidential telephone interviews in which patients give their perceptions of the care they received. The research findings are then presented to the home health and hospice agency to use in continuous improvement and enhancement of patient satisfaction.
“All of us at Covenant HomeCare Hospice consider it a privilege to be able to help patients and families during one of the most difficult times imaginable, said John Huskey, president. “We are honored that our patients and families consider our care to be ‘excellent’ and that their opinion of our care has resulted in this prestigious award.”
Covenant HomeCare provides home health and hospice services to patients in 16 counties across east Tennessee.